Support

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  • I want to change the password that is connected to my Coursio account. How?

    To change the password associated with your Coursio account, you must first be logged into the account. Then go to Settings in the main menu and then select Change Password. There you have to enter...

  • Can I return a purchase?

    First, find out what conditions apply to your particular purchase, these can be found at the bottom of the purchase page. Scroll down the text next to the video until you reach the Terms & Conditio...

  • Contact us

    If you're unable to find the answer to your question within the articles, please contacts us at support@coursio.com and gives us a detailed description of your problem and we will get back to you w...

  • I finished the course but do not get a certificate / diploma, how do I get it?

    Some courses contain certificates that the course participant can download after completing the course. If you have not received your certificate, it is usually because you have not completed all t...

  • My course invitation has expired, how do I get a new one?

    Invitation links are valid for 30 days after the email is sent to you. If you have been invited to a course and your invitation link has expired, please contact the course creator and ask them to s...

  • I want to change the email address connected to my Coursio account, how?

    To change the email address, go to Settings in the main menu and then User settings. Once you have selected the email address you want, go to the bottom of the page to save. You can also change you...

  • Contact us

    If you're unable to find the answer to your question within the articles, please contacts us at support@coursio.com and gives us a detailed description of your problem and we will get back to you w...

  • I have changed the password but I can't log in.

    When you click on http://app.coursio.com/login to log in, make sure you enter your email address and new password manually in the login fields since your browser has a tendency to save old password...

  • Can´t download / Open file

    If you have problems with downloading a file, please make sure that you are using a updated version of your browser. We also recommend using Google Chroome. If you have problems opening a file, mak...

  • I want to log in to another account but my saved data won’t disappear.

    If you have multiple accounts or have your login information saved and cannot log in to another account then you must first make sure you are logged out. Then click on "Use other login" located und...