Support
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When do I get access to the rest of the material in my course?
Sometimes course creators have set the function to release chapters at different times. If you have any questions about this please contact the course creator as Coursio can only help with technica...
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How do I purchase a course as a gift?
To give away a course, click on the "Gift" button next to the Buy button, at the bottom right corner. In the next step, enter your own email address to have a gift code sent to you which you can th...
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I have forgotten my password, how do I reset it?
When at this page: https://app.coursio.com/login - Click the button that says “FORGOT YOUR PASSWORD” under the login-button to get an email sent to your email address with a link. Click the link to...
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Can I download the material in the course?
You can only download course material that the course creator made downloadable in from of downloadable files eg. pdf, excel files, videos etc. Otherwise, you can only access the information when y...
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My course is gone, why?
If your course has disappeared, it is primarily because the availability of the course has expired. Before you buy the course it says how long you have access to the course. Also under "Dashboard" ...
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I want to change the password that is connected to my Coursio account. How?
To change the password associated with your Coursio account, you must first be logged into the account. Then go to Settings in the main menu and then select Change Password. There you have to enter...
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Can I return a purchase?
First, find out what conditions apply to your particular purchase, these can be found at the bottom of the purchase page. Scroll down the text next to the video until you reach the Terms & Conditio...
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Contact us
If you're unable to find the answer to your question within the articles, please contacts us at support@coursio.com and gives us a detailed description of your problem and we will get back to you w...
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I finished the course but do not get a certificate / diploma, how do I get it?
Some courses contain certificates that the course participant can download after completing the course. If you have not received your certificate, it is usually because you have not completed all t...
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My course invitation has expired, how do I get a new one?
Invitation links are valid for 30 days after the email is sent to you. If you have been invited to a course and your invitation link has expired, please contact the course creator and ask them to s...